Privacy Policy
Lagan Matrimonials (“Lagan”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of individuals who interact with our website and services.
This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the Digital Personal Data Protection Act, 2023 (India).
For the DPDP Act:
Lagan Matrimonials acts as the Data Fiduciary.
Individuals whose personal data is collected through the website are referred to as Data Principals.
1. Notice to Data Principals
At or before the time of collecting personal data, Lagan Matrimonials provides a clear notice specifying:
- The categories of personal data collected
- The purpose of processing
- The manner of exercising rights
- The grievance redressal mechanism
- The procedure for withdrawal of consent
By submitting your personal data through our website, you acknowledge that you have read and understood this notice.
2. Personal Data We Collect
Since this website is primarily for showcasing services and collecting leads, we may collect:
- Full name
- Contact number
- Email address
- City or location
- Basic matrimonial preferences
- Information voluntarily shared in enquiry forms
- Testimonials or success story content (with consent)
Lagan Matrimonials collects only such personal data as is necessary and proportionate for the stated purposes.
3. Purpose of Processing
Personal data may be processed for:
- Responding to enquiries
- Providing matrimonial service information
- Communicating regarding services
- Sharing suitable matches (offline coordination)
- Publishing success stories (only with explicit consent)
- Improving website functionality
- Legal compliance
We do not sell or trade personal data. Any success stories or testimonials containing identifiable information are published only with explicit consent.
4. Lawful Basis and Consent
Personal data is processed only upon obtaining free, specific, informed, and unambiguous consent through a clear affirmative action (such as ticking a consent checkbox before form submission).
Data Principals may withdraw consent at any time by contacting us at the email provided below.
Withdrawal of consent shall not affect the lawfulness of processing prior to such withdrawal.
5. Legitimate Uses (Section 7 – DPDP Act)
In certain circumstances permitted by law, personal data may be processed without consent, including:
- Compliance with legal obligations
- Prevention or detection of fraud
- Enforcement of legal rights
- Responding to emergencies
6. Data Retention
Personal data collected through enquiry forms shall be retained for a maximum period of 24 months from the date of last interaction, unless longer retention is required under applicable law.
After expiry of the retention period, data shall be securely deleted or anonymized.
7. Cross-Border Transfer of Personal Data
Our website infrastructure or service providers may process personal data on servers located outside India. Where such transfers occur, Lagan Matrimonials ensures that appropriate security safeguards are implemented and that transfers are not made to jurisdictions restricted by the Government of India under applicable law.
8. Data Security
We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, misuse, alteration, or disclosure.
However, no online transmission is completely secure.
9. Personal Data Breach
In the event of a personal data breach, Lagan Matrimonials shall take reasonable steps to contain and mitigate the breach and notify affected Data Principals and the Data Protection Board of India as required under applicable law.
10. Rights of Data Principals
Under the DPDP Act, you have the right to:
- Request access to your personal data
- Request correction or update
- Request erasure (subject to legal requirements)
- Withdraw consent
- Nominate another person to exercise rights on your behalf
- Raise grievances
To exercise your rights, email us with the subject line:
“DPDP Data Request”
11. Grievance Redressal
Grievance Officer: Mr. Arvind Garg
Organization: Lagan Matrimonials
Registered Address: SCO-863, 1st Floor, NAC, Manimajra, Chandigarh
Email: care@lagan.net.in
All grievances shall be acknowledged and resolved within 30 days or as prescribed under applicable law.
If unsatisfied, you may escalate in accordance with the provisions of the Digital Personal Data Protection Act, 2023.
12. Children's Data
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal data of minors. If discovered, such data shall be deleted promptly.
13. Cookies and Tracking Technologies
Our website may use cookies and analytics tools to improve functionality, monitor website performance, and enhance user experience. Where required, consent is obtained before placing non-essential cookies. Further details are available in our Cookie Policy.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
15. User Responsibility and Verification Disclaimer
Lagan Matrimonials operates as a matchmaking facilitation platform. Information shared through enquiry forms or communications is provided voluntarily by users.
Lagan Matrimonials does not independently verify the accuracy or authenticity of information provided by individuals unless specifically agreed.
Users are strongly advised to independently verify personal, financial, and background details before making any matrimonial decisions. Lagan Matrimonials shall not be liable for misrepresentation by users or third parties.
16. Updates to This Policy
We reserve the right to update this Privacy Policy from time to time. Continued use of the website constitutes acceptance of the revised policy.